Reinforcing retailer resilience: lessons from Godfreys

The Australian retail industry has been undergoing a transformative phase, driven by factors such as increased competition, the growth of e-commerce and evolving consumer preferences.These changes, alongside economic pressures – such as a 15.8 per cent* increase in inflation since 2020, high interest rates, a growing business cost-crisis, plus a downturn in consumer spending – have created a complex environment for retailers to operate within, especially traditional brick-and-mortars.

An unfortunate downfall

The collapse of Godfreys, a well-known Australian retail chain, is an example of an
established business being swept up by the significant challenges faced by the retail sector.
With numerous stores closed and hundreds of jobs lost, it is vital for retailers to understand the lessons from this retail collapse to successfully navigate the current economic landscape.


Several factors contributed to Godfrey’s financial difficulties. These included rising operational costs, reduced consumer spending power, intense competition from larger retailers, as well as a shift in product mix towards lower-margin items. The company’s strategic decision to acquire multiple loss-making franchise stores further compounded its financial challenges.

Godfrey’s case study: critical lessons

Godfrey’s acquisition of underperforming franchise stores significantly contributed to its financial hardships.

While growth through acquisition of underperforming franchise stores significantly contributed to its financial hardships.  

A comprehensive evaluation and well-executed integration plan are critical to avoiding the pitfalls that can strain a company’s resources and hinder its success. 

While the collapse of Godfreys serves as a sobering reminder of the challenges faced by Australian retailers, the Godfreys’ experience also presents an opportunity for reflection, learning and adaptation.

Assessing industry trends, target audiences and competitive landscapes can help inform the necessary adjustments to financial projections, marketing plans and operational processes.

6 tips for building retailer resilience

A mission-critical action for businesses of all sizes is the early detection of problems, followed by prompt strategic responses. To strengthen resilience, the following tips can be used as a guide to help safeguard your retail business:

Dynamic market adaption

The ability to adapt to a fast-changing market and shifts in consumer preferences is paramount. Businesses must remain nimble, continually reassess product offerings and embrace technological advancements to maintain a competitive edge.

Sound financial management

As the second half of 2024 unfolds, retailers should maintain a strong focus on operational efficiencies, cost control, judicious use of borrowing and prudent financial decision-making. This includes regularly reviewing expenses, optimising supply chain processes and carefully evaluating the potential risks and returns of expansion strategies.

Regardless of the industry, businesses seeking to grow should establish robust financial planning and reporting systems early on to monitor key performance indicators and make data-driven financial decisions.

Proactive intervention

This is crucial for businesses already grappling with financial difficulties. Engaging with knowledgeable insolvency professionals can provide retailers with valuable guidance in exploring restructuring options, negotiating with creditors, as well as formulating effective turnaround plans that ignite second chances and growth.

Monitor working capital

Effective working capital management strategies are key for retailers looking to maintain financial stability.

Positive working capital indicates a business has sufficient current assets to cover its current liabilities, providing a buffer against short-term financial pressures. Negative working capital is a warning sign that indicates a potential liquidity crisis and the inability to meet short-term obligations.

Retailers should tailor their working capital management strategies to their specific business needs, considering factors such as inventory turnover, payment terms and seasonal fluctuations. All businesses should regularly monitor their working capital position to ensure adequate liquidity and financial stability.

Cash-flow forecasts

Daily cash flow forecasts help businesses understand their immediate liquidity position and ability to meet short-term obligations, while longer-term forecasts enable strategic planning and decision-making.

Having a clear cash position allows retailers to identify potential shortfalls, adjust spending plans and proactively explore financing options. Small and medium business owners should aim to maintain a cash buffer of 3-6 months of operating expenses to withstand unexpected challenges and ensure operational continuity.

Seek robust financial advice

Obtaining the right professional advice is essential for helping retailers develop a solid financial foundation before liquidity problems arise.

Business owners must do their homework to ensure their financial matters are in the right hands. Engaging with experienced business advisers, such as accountants, lawyers, business debt advisory firms and insolvency practitioners can provide invaluable insights into a business’s current financial standing, as well as assist in developing comprehensive strategies to strengthen financial resilience.

If you find yourself relating to Godfreys’ experience, contact us today – the sooner you reach out, the sooner we can help turn your situation around.

By understanding the unique needs and challenges of Australia’s retail sector, our industry-leading insolvency professionals can offer tailored solutions for corporate restructuring, business transformation and growth.

Your business’s financial success story starts with a single step. Connect with AVA Advisory’s debt solutions team on 1300 181 220 or book a confidential, obligation-free consultation now.

*The inflation increase from 2020-2023 year-on-year is 15.8 per cent, at an average annual inflation rate of 5.0 per cent.

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